The following messages are just a sampling of the kudos letters I've personally received through the years for my data recovery work. And yes, these are all REAL people and not just the fictional fluff you might see elsewhere on the web. When you actually do your best work for people, there's no need for such disingenuous fakery. I greatly appreciate everyone taking the time to offer me an honest appraisal. You can also read some of these original reviews here.
I have used Bonafide for 2 different projects and have been very happy with both projects. Robert's skill, trustworthiness and willingness to go above and beyond is a welcome relief, especially when you aren't able to do the business locally.
March 2, 2021
When I found my Toshiba external hard drive would not connect, Toshiba gave a couple of references to companies (prices started at $750 and up). I found Robert's company though a Google search. When I contacted Robert for a quote through his website, he responded quickly. When I forwarded Toshiba's warranty instructions, he confirmed being able to follow their specifics. I was glad he was local, as I was able to hand him the hard drive, and a new one for the copied files. He kept me well informed, confirmed his quote would be the cost, and sent the invoice through email. I was glad to have it back within a week, even during the holidays. Thank you, Robert.
January 19, 2021
Robert was able to recover all my doctoral papers including my dissertation from 5 1/4" floppies, and I can now write the second edition of a book, which is part of the information he retrieved. I really enjoyed everything about my dealing with Robert, and I will definitely use him again if I need something rescued.
November 23, 2020
I cannot recommend this company enough. They replied to my request in less than one hour explained everything thoroughly and gave me a firm quote upon receiving my data. The turnaround time was super quick and their services were effective and efficient. 5 stars for excellent communication and attentiveness. Thank you so so much!!!
October 18, 2020
We were going to lose a lot of data. Other firms wanted to charge us a very large amount. Bonafide did the job for half the price and we got everything that could be recovered back. Robert did a fantastic job and really went above and beyond. If this ever happens again he will be our first and only call.
Bobbie Weldon Canada
Smiths Station, AL
August 26, 2020
Fast, responsive service that was goal oriented and cared about the outcome from the beginning. Highly recommended to anyone needing recovery services, especially in a pinch.
August 5, 2020
Robert at Bonafide was professional and helpful. He patiently answered my questions about any concerns I had making me feel comfortable with the process and that my data would be safe. He kept me updated with information, quotes and estimates, and followed up to make sure I got what I expected. I highly recommend the services of Bonafide Data Rescue.
August 4, 2020
He was very helpful with restoring my data to my failed external hard drive! I dj and lost tons of music but luckily ... it Only took less than 24 hours to fix. He’s real responsive to emails and constantly follows up with updates on the status of your repair. Will definitely recommend to anyone who needs their data rescued !
July 23, 2020
HUNDREDS of my pictures and files were "trapped" on an internal hard drive that I took from my deceased laptop back in March or April. A large portion of the pictures were my main priority as I needed them for YT videos. I first sought out a company that was ready to charge me a fortune for the work (Nearly $2000. "Bye Felicia"). Then, I contacted Bonafide Data Rescue and a very professional man named Robert! I told him the situation, what I needed and what the other company had been about to charge me. He gave the drive a few overs after I sent it to him via mail and I agreed to have him attempt the recovery process. T
hough it took over a month to complete (due to the HD having a bit of internal physical but not extreme damage), it was worth the wait to know that more than 95% of my files had been salvaged! Additionally, I was told part of the reason the wait was so long was that Robert wanted to make 100% sure he was able to retrieve ABSOLUTELY EVERYTHING he could before declaring the recovery a success. Even paying for the services was a delight, just so long as I could have what I needed back! SOOOOOO very happy with BDR! Definitely doing business with them again! :)
July 19, 2020
First, I highly recommend Bonafide Data Rescue without reservation. The company provides expert data recovery services at very reasonable prices with exceptional client service. Robert Dwyer was passionate about recovering my data, highly successful in doing so, and was a real pleasure to work with throughout the process.
I checked out 8-10 data recovery services before deciding to go with Bonafide Data Rescue. Their generally exorbitant prices, sometimes arbitrary or bizarre policies (e.g., "Our recovery fee includes keeping your original drive" or you can *buy* it back for $35"), and form letter responses to questions made me feel like a "Case #," not a client. Robert at Bonafide took a refreshingly different approach to the data recovery process. His level of personal investment in recovering data rivaled the intensity of effort he would put into recovering his own. In other words, he puts himself in your shoes and uses his knowledge, experience and tools to recover as much as reasonably possible.
Bonafide offers outstanding value for the incredibly personalized data recovery services it offers. There were no attempts to "upsell" additional services; in fact, Robert said he could continue to do additional work in an attempt to recover more files but advised *against* doing so because the cost/benefit didn't make sense. Willingness to forgo profits when it is unlikely to benefit the client speaks volumes about the integrity of his business practices and reflects well on his character.
Actions speak louder than words. I could give more examples that speak to the integrity and exceptional data recovery capabilities of Robert Dwyer. However, I think I've covered enough to illustrate how well Bonafide treated me as a client and why I enthusiastically recommend their services.
John G. Alexander
Sandy Springs, GA
June 30, 2020
THANK YOU SOOOOO MUCH FOR RECOVERING MY 47,200 PHOTOGRAPHS!! THAT WAS TRULY A TREASURE AND A GIFT!
Thanks as well with helping me set up a good back up system! Everything is going swimmingly! I have been backing up everything to the two external drives weekly, plus now I’m also backed up on BackBlaze (that happens automatically). It takes very little time to do the backup.
You have been patient, kind, and pleasant. Couldn't ask for better!
June 23, 2020
My Dell computer had two hard disks formatted in a Raid array, which made it more difficult to salvage the date, but Robert was able to evaluate them and get back to me quickly with the prognosis and cost to recover my data. He was able to determine which of the two physical disks was bad, but was able to nurse it along and recover the data from the two disks in a Raid array. He was great with communicating with me and gave me at least 99% of my files. This included years of family pictures and all of my family financial records. I highly recommend him if you have important files on your crashed disk drive.
April 16, 2020
I was frantic when I realized that I mistakenly reformatted our external hard drive from a Mac format to
Windows, resulting in the complete deletion of thousands of files. Photos from our children's first years,
wedding photos, decades of personal files, and (the worst of it), my graphic designer husband's years of
design work. I was beyond worried that these were gone forever.
After talking to a "big box" shop about recovery (and feeling uneasy about their capabilities and price), I
was VERY lucky to find Robert and Bonafide Data Rescue. After our initial conversation, I had an
immediate sense of hope and relief. Robert clearly showed his grasp on my situation and it was obvious
that he was beyond knowledgeable in data rescue. His communication skills were superb (which helped
ease my worries even more), and he was able to recover our data in a very short amount of time. On top
of the recovery of the files, these were restored in their original organized folders, as well.
March 24, 2020
Due to a computer hard disk problem, all my data files got wiped out. I looked for data recovery professional help and contacted Bonafide Data Rescue due to its 5-star rating. I spoke with the owner and operator of the firm (Rob) and after asking a number of questions I decided to give Rob the work; I was not disappointed, and the 5-star rating is well deserved. My files were restored within a 2-day turnaround time frame, although Rob was under the weather with a cold. Kudos to Rob, a true professional !!
December 18, 2019
Rob was very professional, extremely good at data recovery! Has done a lot of different recoveries for me and all were fantastic. I had tried other companies and Bonafide was the only one that could handle all my needs. Highly recommended!
Edward "Chef Ed" Fluck
November 15, 2019
I highly recommend Bonafide Data Rescue. Last month my external hard drive crashed out of the blue. I had everything on there. All of my own work for my business, my t-shirt design art, my client's work - everything. I do graphic and website design. I panicked and rightfully so.
I went to Best Buy's Geek Squad and they could not help me. I went to several computer repair places and they were not able to resolve the problem. I was told they partner with a company in California that can fix it bur would cost me upwards of $1600. I was beyond tears at this point and was more like sweating and hyperventilating at the thought of losing it all.
I began to search online and miraculously came across Bonafide Data Rescue. I called and spoke to Robert who was very impressive and assured me he had what it takes to fix the problem and at a cost better than anyone else I'd find. And he was less than an hour away from me. I met with Robert and explained the problem and gave him the damages device. In less than a few hours Robert was able to assess the problem and provide me with a professional quote for the repair that I was extremely happy with and at a fraction of the cost of everyone else I talked to.
Needless to say, all my data was saved and I was able to transfer the data to a new external hard drive as well as make several backups so this never happens again. Thank you Bonafide Data Rescue!!! You truly saved me.
October 26, 2019
HIGHLY recommend. We had ALL of our family pictures and videos on an older external hard drive for years. Wedding pics, baby pics, first step videos, first talking videos, ballet recitals, EVERYTHING!!! I thought it was time to make a 2nd copy on a newer external hard drive and when I went to copy all of our memories over, it just stopped working and the hard drive turned RAW. After trying everything, I thought I had lost all of our pictures and videos! I contacted Robert from Bonafide and he told me he would take a look and see if he could help.
I brought my hard drive over to him and he took the time and had the patience to work through a lot of issues with the hard drive and gave me updates throughout the whole process. After a few weeks he recovered pretty much ALL of my data. I cannot tell you how much I cried when I got home and saw all of the pictures and videos - 20 years worth that I thought were going to be lost forever. Thank you Robert and if you need data recovery, look no further!!!!
August 26, 2019
Very professional, easy to work with. When I asked extra help, Robert was very willing to help additionally.
August 25, 2019
Great Service and very reasonable cost for data recovery. Would highly recommend!
August 9, 2019
Extremely pleased with my experience. Price came in way below what those big name companies were charging, communication was excellent, work was fast, and he saved all my data from a physically damaged hard drive that I feared was unrecoverable. I hope I never need to do this again, but if so, I will go right back to Bonafide Data Rescue.
July 9, 2019
Rob - Final report - The pictures and documents have been rescued and uploaded to the cloud. You were spot on, 99% were fine, the only damaged ones were the very last set she moved from the camera to the hard drive. Well done. Thank you. You have a happy client. I will keep your contact information for other who might need your service.
Byron & Teresa Billingsley
May 4, 2019
Awesome data recovery expert!
April 22, 2019
The experience of data recovery is only a good one when your key data is recovered. With the variety of today's data storage available, it's difficult to find a company that can cover them all. This company does it.
April 21, 2019
I lost 2 TB of data on a corrupted hard drive. This included 1200 photos of a wedding that the couple had not yet received. Robert identified the problem and recovered the corrupted files, all the while maintaining open and regular communication with me. He truly saved the day! I highly recommend his services.
April 20, 2019
Bonafide Data Rescue receives 5 stars for excellent service, excellent communication (very rare these days), excellent response time, and was able to recover our data when another data recovery service was not able to recover our data. Thank you so much Bonafide Data Rescue!
March 5, 2019
Excellent data rescue company. Robert D is an utmost professional with clear communication, setting expectations and delivering to what he says. Absolutely delighted to have my data rescued from a very qualified and experienced individual who knows his stuff and genuinely wants to help people those in need. Thanks, Robert.
San Ramon, CA
January 27, 2019
Excellent service and communication. From beginning to end.
January 11, 2019
This is the second time that I've worked with Robert and both have been extremely successful! The first was with a hard drive and this past time was a micro SD card. Process was smooth with a quick turnaround time. Also pricing was fair. Definitely will recommend to friends and family. Thanks Bonafide Data Rescue!
Grand Blanc, MI
January 10, 2019
My experience with Bonafide Data Rescue was great. This is a very professional organization that kept me updated on the status of my project and was patient when I could not respond right away. I was able to get all my photos and documents back after my phone was damaged by water. Use this company with confidence.
St. Louis, MO
December 19, 2018
Very knowledgeable and affordable company! The owner is a very nice and polite guy and took really good care of my data recovery needs for a great price! A flash drive crapped out on me with some important data on it and he recovered everything in a timely manner. I'll definitely be doing business with him again!
December 4, 2018
I had erased 15 years of pictures and documents on my external hard drive. Bonafide Data recovered everything. I like the way Robert kept me in the loop of what he was doing he also gave me some advice on backup software.
November 30, 2018
The service provided by Bonafide Data Rescue left me beyond satisfied. Robert wasted no time recovering the data from my broken flash drive. He kept me informed of the procedures that would be used, trying the least expensive options first. He delivered results well before his projected date and went the extra mile to provide the very best customer service.
November 4, 2018
Robert Dwyer did an awesome job to help with my computer needs. He was responsive and provided a quick turnaround. I would use his services again.
October 23, 2018
I thought I had lost 20 years’ worth of personal data on an external hard drive. Robert was very persistent and was not satisfied with recovering “most” of my files. He tried another strategy and recovered all of my files. Very quick, and at a reasonable price. Thank you for all your help!
October 2, 2018
Robert was the best! I had a 6 year old MacBook that had locked me out of my hard drive. He was able to recover all of my data. So happy to have all my photos and important documents rescued. He was so quick at such a reasonable price!! I brought him my laptop on a Thursday and it was complete the following Monday. 10/10 would recommend for all your data recovery needs!
September 13, 2018
Great customer service. Robert was such a big help. Thank you!
August 31, 2018
Had a laptop with blue screen of death that I was unable to recover using MS tools. Was concerned about handing my laptop with personal info, photos, etc. to an unknown service, so started asking people in IT field and finally found someone that recommended Bonafide. Bonafide successfully extracted my data at a favorable price compared to quotes I was seeing online.
August 27, 2018
What a fantastic job! Without your work, I would have had to spend years reconstructing my books and plays!''
Fern Overbey Hilton
August 24, 2018
Robert has been helping me with my business for years, best at his job in the business 😊. Got me out of a lot of jams with client data recovery projects, and great guy 👍.
Mobile Tech Services
August 16, 2018
Bonafide Data provided excellent customer service and follow up. They went above and beyond what I expected. I would highly recommend them for your data recovery needs.
July 20, 2018
I originally contacted Robert based on a recommendation, but will continue to depend on his services because he proved to be knowledgeable, personable, and honest. I highly recommend Rob and Bonafide Data.
July 6, 2018
I've known Rob for more than 10 years and he always done an outstanding job. He has recovered several hard drives for me over the years and has always been very professional and had a great recovery rate. He has always made sure to get all the files my customers needed. Good Luck with the new business!
Forsyth Fix-It, LLC
June 20, 2018
We experienced very responsive service and our needs were absolutely met.
June 18, 2018
Working with Bonafide Data Rescue to get my drive information back was AMAZING! They retrieved all my data within a few days and kept me updated with the progress. Even afterwards showed me how to pull my data! Thank you so much.
June 18, 2018
Thank you so much for all you were able to recover! We are back up and running. Everything breathed a sigh of relief when all the data was back in place, and available for access. You guys are TOPS!!!
March 8, 2016
I've told everyone before what an excellent job you guys did with our original data loss, I'll be sure to include your spectacular help to the story.
Trinity Tiles and Floors
January 21, 2016
Just wanted to send you a big Texas "THANK YOU"! The drive arrived and I couldn't be happier.
October 2, 2014
A HUGE THANKS for your work!! I am so relieved to have my personal financial records restored!! Plus the hundreds of photos among other things.
Quaker City, OH
February 20, 2013
I'm happy to have my files back! While I've not verified that I have 100% back, I seem to have everything I wanted and haven't found anything missing, so you delivered on your promise and I'm very grateful.
January 15, 2013
It actually worked out well. One of the things I forgot to mention in my initial letter to you was that the recipient of this hard drive is also an EMS responder and Police Dispatcher in Union Beach (where 1700 of their 2200 homes were either fully destroyed or seriously damaged in some way). While her home was falling apart w/personal items floating out into the street & people were running out, she was helping in multiple capacities to assist others in need. So, needless to say, your extraordinary efforts have not been wasted and have truly gone to an extremely deserving person.
When my friend received the results of your hard work in the thumb drive (as well as a picture from the drive I framed for her), all she did was cry for about 5 minutes before she could even say anything! Based on that, I think it's fair to say she was ecstatic with it!
Thank you again for all of your efforts.
January 15, 2013
[This recovery was of a water damaged laptop that was washed underneath a house by floodwaters caused by Hurricane Sandy.]
“Robert - A colleague of mine was able to repair the hard drive, and I have successfully accessed my lost files. The image that you are saving for me can be destroyed.”
Thank you for your hard work and your patience. I appreciate the level of professorial rapid service and honesty that you have extended to me. Though I did not use your service, I would certainly recommend your company to anyone who finds themselves in situation I was in.
June 12, 2012
Robert - Just a note of thanks for all the hard work from you and your staff to recover CSC’s data. It was with much joy last night that I restored the data to their financial database and to their working directories. Today they confirmed that everything was back in place for the last 40 days and we were only missing one day of the database (it had backed up at 2am and went down later that day at 4:15 pm). They spent today recovering that one day before starting input again.
I am also glad that we met personally. Please feel free to send me a reseller agreement and to stay in touch. I really would like to have you come speak at some of the groups and conferences that I am a part of here in the area.
C4 Group, Inc.
August 3, 2010
Hi Robert - I just wanted to take a second to thank you so very much for recovering my files so quickly and efficiently!! I cannot tell you how excited I am to have everything again!! I'll go through everything more thoroughly over the next week or so, to be sure there is nothing missing. Thank you again - I hope you have a wonderful weekend!!
May 21, 2007
Hey Robert. Those files all look great. That's exactly what I needed, thank you. You can tell the lab to finish the recovery. I appreciate the amount of effort you and your company have put into this project. I will always consider you first for future business and will recommend you to anyone looking for your services. Thanks again.
Scott Wesley Simpson
April 18, 2007
Dear Robert. We will likely never meet, but I owe you my profound gratitude. I am so grateful to you for your willingness to see how important this was to me and to keep trying when all else looked grim. It would have been so easy for you to say, “Sorry ... we really tried everything.” Because I would have had no choice but to accept that. If you ever have wondered if what you do makes an impact in people’s lives — you can be assured that it does. You were truly an answer to prayer. Many, many thanks.
September 20, 2006
Robert Dwyer went way above my expectations. He spent a lot of time with me and finally got me through the worst. The remade the data disk and I was able to get out with 98%. We were set back a couple of days, but managed to survive.
I thought the original quote was awfully high, still do. Was it worth it? Yes, Yes, Yes.
They did more than I ever expected, and it was well worth it. To rebuild that much would have taken months, not counting the part we could restructure. Plus most of the cheaper services would require shipping the drive out of the country.
All of this occurred on 5/04/06 and was over and normal late evening 5/08/06. I should have been as prompt with this comment as they were with the recovery. Thanks for a job well done.
June 21, 2006